Refund Policy

1. 7-Day Hassle-Free Returns & Exchanges

At EmulsionStack, we hold our apparel and technical goods to the highest standards of craftsmanship. If an item does not meet your expectations in sizing, fit, or finish, you may request an exchange or return within 7 calendar days of parcel delivery.

2. Return Eligibility Criteria

To qualify for a full refund or direct size exchange, products must satisfy the following conditions:

• Garments must be entirely unworn, unwashed, unaltered, and free of stains, perfumes, or deodorant marks.
• All original brutalist product tags, woven labels, and custom dust bags/packaging must remain attached and intact.
• Proof of purchase (Order ID or confirmation receipt dispatched from our system) must accompany the request.

3. Damaged or Defective Items

Every parcel dispatched from our warehouse undergoes two-tier inspection. If you receive an item that is defective or transit-damaged:

4. Non-Returnable Items

For hygiene and limited-run collector integrity, the following products cannot be returned once delivered:

• Headwear and beanies (for direct scalp contact reasons).
• Items marked as "Final Sale" or "Archive Drop".
• Customized or personalized orders.

5. Refund Processing Timelines

6. Order Cancellations

Orders may be cancelled at zero penalty prior to warehouse dispatch (usually within 12 hours of placement). Once an order has been handed to our courier partner and tracking is assigned, cancellations cannot be processed mid-transit; you may simply request a return upon delivery.